Helpdesk
Expert support when you need it
Personal guidance, fast response times, and direct contact with certified analysts.
Your benefits
- Instant access to experts
Talk directly to our customer support for fast and reliable advice - Confident decision‑making
Verify your diagnoses in a personal consultation backed by certified machinery analysts - Shared data view for clarity
Analysts access the same online data as you, ensuring aligned and accurate evaluations - Proactive failure awareness
Automatic alarm forwarding lets operators receive information on issues - sometimes even before they are noticed on site - Reliable support availability
Choose between business‑hours responsiveness or full 24/7 coverage including nights, weekends, and holidays - Fast and efficient troubleshooting
Remote access and expert insight enable quick support without waiting for on‑site intervention
Features
- Phone helpdesk “10/5”
Support within one hour during business hours (Mon–Fri) - Phone helpdesk “24/7”
Around the clock support within one hour - including nights, weekends, and holidays - Email helpdesk
Written expert support provided the next business day (Mon–Fri, 8:00–18:00 CET) - Data based support
Experts view the same system data for aligned analysis and recommendations - Automatic alarm forwarding
Receive expert evaluations and reports when failures arise - no manual request needed
