Customer Support
PROGNOST Systems Lifecycle Support
When PROGNOST Systems project managers finalize the installation of your new system, it does not mean you are on your own. Our Customer Support team stands by in the critical moments, e.g. during initial system and machinery start-up and during the entire lifecycle of the installation.
We support all PROGNOST® users to reach their ultimate goals of Predictive Maintenance: successfully monitor and protect their machinery and to operate their Rotating Equipment reliably and efficiently.
PROGNOST Customer Support brochure
When PROGNOST Systems project managers finalize the installation of your new system, it does not mean you are on your own. Our Customer Support team stands by in the critical moments, e.g. during initial system and machinery start-up and during the entire lifecycle of the installation.
Web Seminar
All web seminars are personalized for all user types and needs. The number of sessions depends on the system scope, knowledge and customer request. Among the individual sessions pre-defined topics are as follows: Initial User Seminar (7-9 sessions) The Initial User [...]
Modular Service Offering
Safe and reliable operation of complex production units requires early and precise information on the machine status, and operating conditions. This information forms the basis for maintenance planning and supports decisions to increase uptime. PROGNOST® supplies this information for reciprocating and [...]
System Maintenance
Regular inspection and maintenance of a PROGNOST® system hardware is the basis for reliable operation.
Diagnostic support based on temporarily acquired PROGNOST® data
The PROGNOST Systems Customer Support offers diagnostic support by short term temporary monitoring to repetitive periodical monitoring and finally long term Monitoring.
Software Maintenance and Upgrade
To ensure that your PROGNOST® system always works securely and reliably, regular Software Maintenance is essential.
Analyses and Reports
Machinery Health Reports are compiled by the diagnostic experts of PROGNOST Systems.
Helpdesk
Helpdesk with personal support is a valuable resource and provides expert know-how around the clock. Remote access to your system allows fast and efficient advice.
User Seminars
Seminars for Starters, Advanced Users and Specialists (Control room or Instrumentation)
Startup monitoring of LDPE Hyper compressor
After two months of unscheduled downtime, the customer asked our Customer Support team for support during compressor startup. Depending on the system and the local circumstances, this type of support can be done on site or via remote access.