Customer Support
PROGNOST Systems Lifecycle Support
When PROGNOST Systems project managers finalize the installation of your new system, it does not mean you are on your own. Our Customer Support team stands by in the critical moments, e.g. during initial system and machinery start-up and during the entire lifecycle of the installation.
We support all PROGNOST® users to reach their ultimate goal of Predictive Maintenance: successfully monitor and protect their machinery and to operate their Rotating Equipment reliably and efficiently.
Diagnostic support based on PROGNOST® data (PROGNOST®-NT Swift)
The PROGNOST Systems Customer Support offers diagnostic support by short term temporary monitoring to repetitive periodical monitoring and finally long term Monitoring.
Software Maintenance
PROGNOST gains knowledge about everyday challenges our clients face. Each year, all these experiences are transformed into a new, full-version software.
Analyses and Reports
Machinery Health Reports are compiled by the diagnostic experts of PROGNOST Systems.
24/7 Helpdesk
Helpdesk with personal support is a valuable resource and provides expert know-how around the clock. Remote access to your system allows fast and efficient advice.
User Seminars
Seminars for Starters, Advanced Users and Specialists (Control room or Instrumentation)
Startup monitoring of LDPE Hyper compressor
After two months of unscheduled downtime, the customer asked our Customer Support team for support during compressor startup. Depending on the system and the local circumstances, this type of support can be done on site or via remote access.
PROGNOST®-Customer Support brochure
When PROGNOST Systems project managers finalize the installation of your new system, it does not mean you are on your own. Our Customer Support team stands by in the critical moments, e.g. during initial system and machinery start-up and during the entire lifecycle of the installation.