Our major Customer Support offerings
The major service offerings are shown in this category.
Web Training
All web trainings are tailor-made for the user requirements. The number of sessions depends on the system scope, knowledge and [...]
Modular Service Offering
Safe and reliable operation of complex production units requires early and precise information on the machines status and operating conditions. [...]
System Maintenance
Regular inspection and maintenance of a PROGNOST® system hardware is the basis for reliable operation.
Diagnostic support based on temporarily acquired PROGNOST® data
The PROGNOST Systems Customer Support offers diagnostic support by short term temporary monitoring to repetitive periodical monitoring and finally long term Monitoring.
Startup monitoring of LDPE Hyper compressor
After two months of unscheduled downtime, the customer asked our Customer Support team for support during compressor startup. Depending on the system and the local circumstances, this type of support can be done on site or via remote access.
PROGNOST®-Customer Support brochure
When PROGNOST Systems project managers finalize the installation of your new system, it does not mean you are on your own. Our Customer Support team stands by in the critical moments, e.g. during initial system and machinery start-up and during the entire lifecycle of the installation.